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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Identify customers and suppliers
2. Identify internal and external customers and suppliers
3. Identify requirements of individual customers
4. Identify own role in meeting customer requirements

Range Statement

This field allows for different work environments and conditions that may affect performance. Essential operating conditions that may be present (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) are included.
Procedures	All operations must be performed in accordance with relevant procedures. Procedures are written, verbal, visual, computer-based or in some other form, and include one or more of the following: emergency procedures work instructions standard operating procedures (SOPs) safe work method statements (SWMS) formulas/recipes batch sheets temporary instructions any similar instructions provided for the smooth running of the plant
Opportunities for improvement	Opportunities for improvement include one or more of the following: an unintended occurrence or outcome product faults and faulty products excessive variation trends waste (muda) improving process capability improving process efficiency improving health safety and environment (HSE) outcomes reducing cost/lifecycle cost
Quality tools and techniques	Quality tools and techniques include one or more of the following: controls charts (statistical process control) cause-effect diagrams check sheets histograms/Pareto charts scatter diagrams stratification flow charts

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Performance Evidence

Evidence required to demonstrate competence in this unit must be relevant to and satisfy the requirements of the elements and performance criteria and demonstrate the ability to:

identify relationship of own role to the needs of internal and external customers and suppliers

identify variations and non-conformances

follow procedures for reporting and managing variations and non-conformances

communicate and work with others to:

analyse areas of variations and non-conformances to identify causes and develop strategies for improvements

implement changes to systems and procedures

evaluate whether changes have achieved improvements

interpret quality data and graphs.

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Knowledge Evidence

Evidence must be provided that demonstrates knowledge of:

the use of information in developing improvements

types and application of analytical problem-solving techniques

organisation processes and approvals for making changes to systems and procedures

quality tools and techniques.

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